Work-From-Home Call Center Companies

Did you know that call centers have been around since the 1950s? Interestingly, the first call center agents actually worked from home. According to TCN.com, housewives were the first to take on these roles, earning extra money by calling family, friends, and neighbors to sell baked goods over the phone.

Meanwhile, Wikipedia notes that the first physical, brick-and-mortar call center was the Birmingham Press and Mail in the United Kingdom. By the end of the 20th century, call centers had expanded globally, with large buildings housing rows of employees in cubicles handling customer calls. However, in the 21st century, many companies have realized that allowing employees to work from home is a cost-effective alternative—eliminating the need for leasing office space and purchasing equipment. Below are some call center companies that exclusively hire remote workers.

Foundever

Foundever is an outsourcing call center that offers both work-from-home and office-based positions. It is widely known for its remote opportunities, which range from customer service representatives to team leads and support representatives. Many remote employees report being satisfied with their experience at Foundever The company hires in 40 states across the U.S. and Canada, so be sure to check if your state is eligible before applying.

• The hiring process is normal. If your application is chosen expect an initial interview, take an assessment, and get a final interview.
• Pay starts at $10.00 to $16.00 per hour.
• Foundever offers medical and dental benefits to full-time employees.
• Employees enjoy a flexible schedule with many entry-level positions available.

WORKING SOLUTIONS

Working Solutions hires work-from-home agents as independent contractors for a variety of call center jobs. The company employs agents across the United States, except in CA, NY, PA, and WA.

• To qualify, you must pass an initial test, but no background check or drug test is required.
• Training is paid, but any additional training for new positions is optional and must be completed on your own time.
• Pay ranges from $9.00 to $30.00 per hour, depending on the client and experience.
• You can set your schedule, making it a great primary or secondary job.
• To maximize earnings, it’s beneficial to complete as much training as possible for different roles.

CONCENTRIX

Concentrix is an outsourcing company that provides customer support for a wide range of industries. The company offers both remote and in-office positions.

• Since Concentrix operates 24/7, there are many shift options available.
• The application process can take up to 10 days.
• Positions include customer sales, customer support, team leader, and supervisor roles.
• The company hires in 47 states, excluding California, Vermont, and Alaska.
• Requirements include at least one year of customer service experience and a minimum typing speed of 30 WPM.
• According to Glassdoor, the starting pay is around $12.00 per hour, though it may vary based on experience and position.

LIVE OPS

LiveOps is an outsourcing call center that provides customer service for various companies. Agents work as independent contractors.

• To qualify, applicants must pass an assessment and pay a $65 background check and drug test fee.
• Agents set their schedules.
• Pay is typically $0.25 per minute, with some opportunities for commission-based earnings.
• Some clients pay an hourly wage.
• LiveOps hires in 40 states.
• Agents must provide their own equipment.
• Additional training for new positions is unpaid and must be completed on personal time.

ARISE

Arise is a virtual outsourcing call center that allows agents to establish their own home-based call center business. This opportunity is ideal for those interested in running their own call center rather than just working as an employee.

• Applicants must pass a background check.
• Training is required but must be paid for by the agent.
• Additional training for new opportunities also requires payment.
• Agents must incorporate as a business to work with Arise.
• Upon registration, agents will work for independent contractors who have already started their call center business through Arise.
• Pay ranges from $9.00 to $14.00 per hour.
• Arise is a legitimate opportunity, but it is recommended that you research the company thoroughly before committing.

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